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Frequently Asked Questions
Questions & Answers
Frequently Asked Questions
Questions & Answers

Frequently Asked Questions

At COCO-MAT Athens BC we have put together a FAQ where you’ll find the most frequently asked questions about our hotel. If your question isn’t displayed in our FAQ, our staff, will happily answer any queries in order to make your stay as relaxing and enjoyable as possible.
Why choose COCO-MAT Athens BC?
Prime location near the Acropolis.

We are ideally located just a few minutes' walk from the Acropolis Museum, the Acropolis, and the picturesque neighborhoods of Plaka and Koukaki. Most of Athens' main attractions are within walking distance, while the nearby metro station offers convenient access to the rest of the city.

Exceptional sleep

Sleep is at the heart of the COCO-MAT experience. Our rooms feature premium COCO-MAT mattresses, natural bedding, a wide selection of pillows that are designed to provide exceptional comfort and help you enjoy a truly restful night's sleep.

Excellent breakfast

We believe a great day begins with a great breakfast. Each morning, we serve a carefully prepared selection of fresh, locally sourced ingredients, authentic Greek specialties, and international favorites. Our breakfast is one of the highlights of the guest experience and is consistently praised for its quality and variety.

Genuine Greek hospitality

Your experience begins the moment you arrive. From the warm welcome at our entrance, where our doorman is on hand to greet you and assist with your luggage, to the personalized service you'll receive throughout your stay, our team is dedicated to making every visit as comfortable and enjoyable as possible. Whether you need restaurant recommendations, sightseeing tips, or assistance planning your day, we're always happy to help. We strive to provide attentive, genuine hospitality so you can make the most of your time in Athens.

Do you have twin beds?

We do not offer twin beds. However, upon request, we can prepare a king-size bed (200 x 180 cm) with separate duvets and bed linens for added comfort.

Do you have family rooms?

Our Acropolis Suites are the only room type that can accommodate up to four guests (2 adults and 2 children).

Do you have interconnecting rooms?

We do not have interconnecting rooms. However, upon request and subject to availability, we can allocate adjacent rooms, provided they are of the same room type.

Do you offer early check in and late check out?

Early check-in and late check-out are subject to availability and cannot be guaranteed in advance. However, we always do our best to accommodate your request.

Do you have space for our luggage?

Yes. We are pleased to offer complimentary luggage storage before check-in and after check-out, allowing you to explore Athens without having to carry your bags. Simply speak to our reception team, who will be happy to assist you.

Which room offers Acropolis View?

The Acropolis View Double Room and the Acropolis Suite both feature views of the Acropolis.

Is the rooftop open?

The rooftop terrace and associated facilities, including the pool, have been indefinitely closed since March 2024 due to a governmental directive.

Is there a pool?

No, our hotel does not have a swimming pool.

Is there parking near the hotel?

While we do not offer on-site parking, there are several public parking facilities within walking distance of the hotel.

Some convenient options include:

1. Syggrou–Fix Parking 51 Syggrou Avenue (next to the Syggrou–Fix Metro Station). Approximately 550 metres from the hotel.

2. Jean Moreas 19 Parking, 19 Jean Moreas Street. Approximately 850 metres from the hotel.

Do you have a spa?

Yes. Our spa is located on level -1 and features a sauna, hammam, treatment rooms, and a variety of massage therapies.

Is sauna and hammam complimentary for guests?

Yes. Access to the sauna and hammam is complimentary for hotel guests. Advance appointments are required.

What kind of massage treatments do you offer?

Our treatments include the Relax Full Body Massage, as well as a wide selection of other massage and wellness therapies. For more information or to book a treatment, please contact spa@athensbc.com.

Can I use the spa without staying in the hotel?

Yes. Non-resident guests are welcome to use the spa facilities and treatments. For more information and reservations, please contact spa@athensbc.com.

Is there a gym?

Yes. Our fitness center is located on level -1 and is complimentary for all hotel guests.

Do you have a restaurant?

Yes. Our restaurant is located on the lobby level, where breakfast is also served.

Do you have room service?

Yes, room service is available 24 hours a day.

Do you offer gluten-free, vegan, pescatarian, or other special dietary options?

Yes, we offer a wide variety of dishes to accommodate different dietary preferences and requirements, including gluten-free, vegan, pescatarian, vegetarian, and other special dietary options. Our team will be happy to assist you in selecting suitable menu choices.

Do you offer breakfast boxes?

Yes, complimentary breakfast boxes are available for guests departing before 6:30 a.m. If breakfast is not included in your reservation, an additional charge will apply.

What does the breakfast include?

Our breakfast consists of a daily buffet certified as a Greek Breakfast, including selected PDO (Protected Designation of Origin) Greek products. In addition to the buffet selection, guests may also enjoy our à la carte menu, which includes freshly prepared pancakes and eggs served in various styles. Breakfast is served daily from 7:00 a.m. to 12:00 noon. During the summer season, breakfast is served from 6:30 a.m.

How much does breakfast cost if it is not included in my reservation?

If breakfast is not included in your reservation, it is available at an additional cost of €20 per person for in-house guests.

What is the breakfast rate for non-resident guests and walk-in visitors?

Breakfast is available for non-resident guests and walk-in visitors at a rate of €30 per person, subject to availability.

How do I order room service?

Room service can be ordered through the QR code available in your room, by using the physical menu provided, or by calling the restaurant’s internal number at 9015.

What are the opening hours of the restaurant and bar?

The restaurant serves breakfast daily from 7:00 a.m. to 12:00 noon. The à la carte menu is available from 1:00 p.m. to 10:30 p.m. (last order). Room service is available from 12:30 p.m. until 6:00 a.m. The bar is open daily from 12:00 noon to 12:00 midnight.

Can you book us Acropolis tickets?

No, we are unable to book Acropolis tickets on your behalf, as a specific entrance time slot must be selected during the booking process. We recommend booking directly through the official Acropolis ticketing website.

Can you arrange a guide for us?

Yes, a private guided tour can be arranged by contacting us at concierge@athensbc.com. We will be happy to assist you. We offer both private guided tours and group tours to suit your preferences.

Can you recommend places to visit and things to do?

Yes, Athens offers a wide variety of attractions and experiences to explore. For more information and personalized recommendations, please contact our Concierge team at concierge@athensbc.com. Some of the city's highlights include the Acropolis, the Acropolis Museum, the Plaka and Anafiotika neighborhoods, Philopappos Hill, Monastiraki Square, and Syntagma Square.

Do you offer transportation to and from the airport or port?

Yes, we offer transportation services to and from the airport and port, available at an additional charge. To arrange your transfer, please contact our Concierge team at concierge@athensbc.com.

Do you offer any special occasion packages (anniversaries, honeymoons, etc.)?

Yes, we offer a selection of special occasion packages designed to make your stay even more memorable. These arrangements can be booked through our website under the Concierge section.

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